You must be at least 18 years of age to register and play at Captain Cook Casino. By creating an account you confirm that you meet this age requirement. We reserve the right to request proof of age at any time, and to suspend accounts pending verification.

Our services are available to residents of New Zealand only. Access from jurisdictions where online gambling is prohibited is not permitted.

Each player may register only one account. Duplicate accounts will be closed and any associated bonuses forfeited. You are responsible for maintaining the confidentiality of your login credentials.

You must provide accurate, complete, and current information during registration. Failure to provide truthful information may result in account suspension or permanent closure.

You may not create an account on behalf of another person or allow others to use your account.

All transactions are processed in New Zealand Dollars (NZD). Minimum deposit and withdrawal amounts are displayed in your account dashboard and may vary by payment method.

Withdrawals are processed within 24–72 hours subject to verification checks. We reserve the right to request additional identification documents before processing withdrawals above certain thresholds.

We do not charge fees on standard transactions. Your payment provider may apply their own charges; please consult them directly.

All bonuses are subject to specific wagering requirements which are stated at the time of each offer. Bonuses must be wagered the required number of times before any associated winnings can be withdrawn.

Bonuses are available to new players only unless otherwise stated. Captain Cook Casino reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without notice.

Abuse of bonus terms, including multi-accounting or irregular betting patterns, will result in account suspension and forfeiture of funds.

All games are operated using certified random number generators (RNGs) that ensure fair outcomes. Return to Player (RTP) percentages are available for each game in the game information panel.

In the event of a software malfunction or technical fault, all affected game rounds will be voided and stakes returned. We are not liable for any losses resulting from connectivity issues on the player's end.

We are committed to promoting responsible gambling. Tools such as deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion are available to all registered players in the Responsible Gambling section of your account.

If you believe your gambling is becoming problematic, we urge you to use our self-exclusion tool and contact the New Zealand Gambling Helpline on 0800 654 655 or visit gamblingcarenewzealand.org.nz.

We collect and process personal data in accordance with our Privacy Policy and applicable New Zealand privacy legislation. Your data is never sold to third parties and is used solely to operate your account and improve our services.

We employ industry-standard security measures including 256-bit SSL encryption to protect your personal and financial information at all times.

You may close your account at any time by contacting our support team. Any verified remaining balance will be returned to you subject to our withdrawal procedures.

We reserve the right to close or suspend accounts that breach these Terms, engage in fraudulent activity, or where required by law or regulation.

To the fullest extent permitted by law, Captain Cook Casino shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability in respect of any claim shall not exceed the amount deposited by you in the twelve months prior to the event giving rise to the claim.

We reserve the right to update or amend these Terms at any time. Material changes will be communicated via email to your registered address and/or a notice on our website. Continued use of our services following any changes constitutes your acceptance of the revised Terms.