We believe gambling should always be enjoyable and within your means. Your wellbeing is our priority.
Captain Cook Casino is fully committed to providing a safe, fair, and responsible gaming environment for all New Zealand players. Gambling is meant to be entertaining — not a source of financial distress or personal harm. We provide a comprehensive suite of tools to help you stay in control, and we partner with New Zealand's leading support organisations to ensure help is always available.
All tools are available in your account settings and take effect immediately.
Set daily, weekly, or monthly deposit caps to keep your spending within budget. Limits take effect immediately.
Set alerts to notify you when you have been playing for a specified duration. Take regular breaks.
Periodic on-screen reminders showing time spent and net position during your current session.
Exclude yourself from the casino for a period of your choosing — from 30 days to permanent. Takes effect immediately.
Recognising the warning signs early is the most important step toward getting help. Seek support if you or someone you care about is experiencing any of the following:
- Gambling more than you can afford to lose
- Borrowing money or selling possessions to gamble
- Feeling restless or irritable when not gambling
- Chasing losses by continuing to play
- Neglecting work, family, or personal responsibilities
- Lying to others about how much you gamble
- Using gambling as an escape from stress or problems
- Failed attempts to cut down or stop
Free, confidential help is available around the clock. You are never alone.
Free, confidential support 24/7 for people affected by gambling harm.
Captain Cook Casino is strictly for players aged 18 years and over. Underage gambling is illegal and harmful. If you are aware of a minor attempting to access gambling services, please report it immediately.